All returns must be postmarked within (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

To return an item, please email customer service at admin@livehugpets.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address that customer service will provide you. Please note that return shipping charges will be paid or reimbursed by us. 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.